For any questions, issues, or data requests regarding MeetWork, please contact:
Email: team@ihive.work
Typical response time: within 2 business days.
The bot did not join my meeting. Make sure your Zoom account is connected (the dispatch page shows "Zoom connected"). The bot joins within ~10 seconds of the host starting the meeting. If your meeting has a waiting room, admit the bot ("聆听小秘书 / MeetWork Interpreter").
Captions are not appearing. Open the caption link from the dispatch page and pick your language. Captions start as soon as someone speaks.
I want to disconnect Zoom. Use the "Disconnect" action on the dispatch page, or remove MeetWork from your Zoom account's Added Apps — both delete stored tokens immediately. See the documentation for details.